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Recruitment Matters International March Newsletter


Hello from the Recruitment Matters International team!


After all the publicity and announcements, you can't fail to be aware that there are new IR35 rules coming into effect for off-payroll workers from April 6th. Although the decision to switch contract worker status resides with the end client, recruitment agencies still have their part to play. If you are still not sure how that affects you, now would be a good time to find out :)

 
We touched last month on the growing debate of working at home versus the office. Have you seen the Nationwide's solution to this? Under a new flexibility scheme, they're going to allow 13,000 office staff to choose where they work - at home, at work, or even at their local branch. It does appear increasingly likely that we'll see more of these hybrid working solutions. 
 
It seems appropriate that there are an increasing number of economic green shoots appearing this Spring. Certainly, here at RMI, we are receiving more and more training enquiries which is usually a good barometer of the health of the recruitment industry in general – long may it continue!


For news of our full range of recruitment services, check out “What’s new?” later in this newsletter.
 
This month, Ideal Marketing Company MD Jess Shailes takes a look at how tough decisions can lead to exciting opportunities, including in her own company.

How is 2021 going for you so far? Read below as Warren suggests a way to help you take stock of progress so far before it’s too late, and how to develop a plan of corrective actions if required.

RMI's Associate Trainer, Sarah 'H' Gordon explores how and why developing your Emotional Intelligence can be a life changer, perhaps even a life saver.

In this month's contribution from JMW's Simon Bloch and Kelly Hurst, they look at changes to the furlough scheme, furlough fraud, and what to do about it.

If you have any requests on what you would like to see covered in future newsletters, please let us know. Also, please send your own potential editorial contributions to ken@recruitmentmatters.com



Making changes and the importance of challenging what works
 
                                              

Contributor: Ideal Marketing Company MD Jess Shailes takes a look at how tough decisions can lead to exciting new opportunities.
 
We’re no strangers to change at the Ideal Marketing Company. In four years, we’ve had four MDs, been through a change in ownership and removed and added services. And if that wasn’t enough, in January, we went through another significant transition by making a permanent move to remote working.
 
On a day-to-day basis, this change in how we work makes very little difference to how we had been successfully operating since the pandemic forced us into working at home in March last year. However, the move does create new possibilities both for our future direction and our short-term options.
 
I’d like to share some marketing and business lessons from our real life experience.
 
Letting go of what was an important part of our history, a gorgeous environment to work from in a building that was part of Market Harborough history wasn’t easy. I will admit that I grappled with doubts and my ego. However, in the end what was best for the future of the company won.
 

So I ask you:
 
What are you doing just because it’s always been done?
 
As we fast approach our  budget setting deadlines for the year ahead, this could apply to how your marketing budget is allocated. For many, the marketing budget is just a duplicate of the previous year’s. However, some of our clients are using the Covid-19 restrictions to test alternative marketing methods to the conferences and event sponsorships they’ve always committed to. We got the ‘opportunity’ to find out that remote working works for us; is there something you could test out that might usually feel like too much of a break from the status quo?
 
Is what you’re doing working?
 
Your digital marketing efforts will have some tracking in place as standard. But when did you last review the engagement stats? Or test an alternative way of doing things using A/B split testing? I looked at all the different ways we could invest the money that was previously tied up in the office, and calculated that same investment could make a difference both in how we operate and the services we can provide to our clients.
 
Have you asked for a second opinion?
 
A fresh pair of eyes can reveal some really helpful insights when you’re too close to a problem or feeling precious about your work. We’ve all been there, and my decision to leave the office was aided by insightful coaching questions and detailed conversations with trusted business advisors.
 
A fresh perspective on your marketing
 
While no one would have asked for the position we find ourselves in almost a year on from the original ‘stay at home’ order, we do have a unique chance to challenge what we’ve always done in business and marketing and find an alternative way to operate that we carry with us into the new normal. 

 
For a free consultation about your marketing needs, from branding to PR to digital marketing, visit idealmarketingcompany.co.uk or call 01858 44 55 43.



Time to review your year so far



Contributor: Warren Kemp, CEO and Trainer, Recruitment Matters International. Warren is also a qualified Mental Health First Aid Instructor
 
Well, like me, are you wondering where Q1 has gone?  Did it pan out as planned? Have you hit the targets and goals you visualised back in January? Before you say goodbye to another 3 months you will never get back you may find it beneficial to (objectively) review what you have done well and not so well and what you will change.
 
One of the simplest tools to do that is the PIG Grid – Performance Improvement Grid.
 
Make just four headings – STOP, START, LESS and MORE.

Now list under each heading things you will STOP doing that didn’t work or weren’t wanted, things you will START doing that either you have been asked for or seems beneficial to do, or a new initiative. Then things you will do LESS of that perhaps you will cherry pick to do for select clients or things that, although they still work, they are less effective than they once were; and things you will do MORE of as you have had good feedback and/or results when you have taken the time to do them.
 
The PIG Grid doesn’t change the number of hours you work (unless that’s one of your things to change, of course) but simply helps you get more from the hours and effort you put in. Make sure you do this same exercise quarterly – put that on your START list!

 
Warren Kemp is CEO and trainer with Recruitment Matters International. For more tips, advice and information on RMI, visit https://recruitmentmatters.com/  telephone 0800 0749 289/ +44 (0)1529 410375 or email info@recruitmentmatters.com.

 

Emotional Intelligence can be a matter of life and death




Contributor: Sarah ‘H’ Gordon, Associate Trainer, RMI


In a bid to escape getting drawn into the relentless cycle of news programmes (usually depressing) and Netflix, I’ve been choosing to use my spare time in a more productive way.
 
Firstly, I have fallen in love with walking in all of Croydon‘s glorious green spaces (yes – you heard correctly… Croydon! Did you know that Croydon has more than 120 green spaces?
 
Secondly, I have been reading - a mixture of fiction and non-fiction, discovering new books and re-visiting some of my favourites.

 
This week, I’ve been re-reading Daniel Goleman‘s 25th Anniversary Edition of his book “Emotional Intelligence – why it can matter more than IQ.” 
 
It struck me as I read some of the statistics (perhaps because of the current Covid situation) that, actually, Emotional Intelligence can be a matter of life and death.
 
For example, did you know that angry people are three times more likely to die from a heart attack? Or that stressed people are 20% more likely to catch a cold?
 
Another alarming statistic is that social isolation doubles the chance of sickness or death. The mu
ltiplier for smoking is just 1.6, so social isolation is more hazardous to health than smoking 20 a day!
 
The idea that an inability to successfully manage negative emotions makes us more vulnerable to ill health is particularly thought-provoking in the current pandemic.
 
In fact, a quote from the book is “we catch feelings from one another as though they were some kind of virus”.
 
In the same way that we now have a range of vaccines available for Covid, the good news is that there are a range of techniques to develop your Emotional Intelligence, and help you prevent negative emotions from impacting both on your health and your relationships – at home and at work.
 
And in doing so, because feelings are contagious, we are also helping to protect others (a bit like wearing a mask).
 
The techniques for developing your Emotional Intelligence won’t necessarily change your emotions (unfortunately I can’t promise you will never feel sadness, anger or fear ever again). However they will allow you to have more control over their impact. Once we are aware of the emotions we are feeling (known as ‘metamood’) we can make healthy choices in how we respond rather than react.

 
My new found love of walking in green spaces benefits both my fitness levels and gives me some natural vitamin D, enhancing my natural defences against Covid (and other assorted maladies), and there are also things you can do to minimise the damage that negative emotions can create for you and those around you.
 
From the simplest options like taking a deep breath and counting to ten when something angers or frustrates you to more structured crisis handling techniques like SOCS (Situation, Options, Consequences, Solutions), or ongoing strategies like mindfulness, cognitive reframing and helping others - there are a range of techniques you can use to develop your Emotional Intelligence.
 
It could just save your life! And at the very least it can make your working relationships happier and more productive.
 
If you’re responsible for leading people, helping them to develop their Emotional Intelligence could be an important part of your wellbeing strategy (there are only so many Zoom yoga and Zoom pub quizzes people can handle after all!).
 
If you’re interested to learn more about developing your own or your team's Emotional Intelligence, please get in touch for more details on my EI at Work training workshop.
 
Sarah 'H' Gordon, Associate Trainer for RMI, is a freelance mentor and trainer to the recruitment industry, sharing the knowledge and experience she has gained during 20 years' experience in the sector from consultant to player/manager to director.  www.linkedin.com/in/sarahhgordon



Furlough scheme extension & furlough fraud update 


 

Contributors: Simon Bloch, Partner and Kelly Hurst, Trainee Solicitor, JMW Solicitors LLP
 

Following the budget announcement on 3 March 2021, this month we will be taking a look at the extension of the Coronavirus Job Retention Scheme (CJRS) and what this means for businesses. We will also be reviewing what HMRC have been doing to crack down on furlough fraud, what the amnesty deadlines for reporting to HMRC are (discussed in our October 2020 article) and what employers are required to do in order to comply.
 
The extension
The furlough scheme was due to end in April of this year, however the Chancellor announced that it is again to be extended until September 2021, albeit with some new features.
 
So what is changing?
Employees will continue to receive 80% of their wages whilst furloughed, up to the maximum of £2,500. This is currently claimed by the employer from the Government. However, these payments from the Government will begin to taper down from July, when employers will be expected to contribute 10% of wages for employees who are furloughed, rising to 20% in August and September 2021.

 
Furlough Fraud
Our October 2020 article focused on furlough fraud in the wake of the amnesty period announced by HMRC. This focused on 3 key dates to allow the reporting of suspected fraudulent or incorrect claims to HMRC without incurring a penalty.
 
A reminder of these key amnesty dates is as follows:
  • 90 days after receipt of the grant not entitled to;
  • 90 days after receipt of the grant not entitled to, due to a change in circumstances;
  • 20 October 2020 (90 days after royal assent of the Finance Act).
The initial amnesty period of 20 October 2020 has now passed, however employers will still have 90 days from the receipt of a grant to assess whether their claim is correct or not, or whether their circumstances have changed. As the scheme has been extended and claims continue to be made, it is therefore important for employers to assess this on a continuing basis. Anything outside of these timeframes will incur penalties and potential prosecution by HMRC.
 

So what is HMRC doing about it?
HMRC now estimates that it has paid out several billion pounds in fraudulent claims under the scheme since its inception. Now that the scheme has been extended until September 2021, it is clear that this figure may continue to rise and that there is still scope for abuse.
 
In October 2020, a new hotline was launched to report furlough fraud, and Chancellor Rishi Sunak announced in his budget that a new Taxpayer Protection Taskforce would be set up to tackle the mounting problem. The taskforce will consist of 1,250 individuals who will investigate claims. By January 2021, several arrests had already been made by HMRC, as a result of their investigations into furlough fraud.
 
What should affected employers do about it?
HMRC will investigate suspected fraudulently made furlough claims, but it is important to note that this also includes genuine claims made with errors which have not been rectified or reported to HMRC. It is important that you check any claims which you have submitted against the details which you hold for your employees to ensure that everything remains correct. If you discover any errors with the information submitted, you must notify HMRC immediately.
 
If you have received a nudge letter from HMRC, you will have 90 days to respond with information regarding the furloughed employees, evidence of the claims and payments made and details of any adjustments made.
 

What are the penalties?
It is important to note that penalties for fraudulent claims could be up to 100% of the amount claimed, in addition to facing prosecution. However, for those claims relating to innocent miscalculation errors made, responding to HMRC within the specified timeframe with any mitigating circumstances could result in any penalty being reduced.
 
A reminder of areas to consider when reviewing furlough claims
  1. Was the employee furloughed specifically due to the impact of Covid-19?
  2. Were they employed on 19 March 2020 and listed on the PAYE system on this date?
  3. Did they receive notification of furlough in writing, and agree to it?
  4. Were they on flexi-furlough from 1 July 2020?
  5. Had they previously been furloughed between 1st March 2020 and 30th June 2020? If not, they will have been ineligible for furlough from 1 July 2020 onwards.
  6. The maximum number of employees furloughed at any one time from 1st July 2020 cannot exceed the total maximum number of those furloughed between 1st March 2020 and 30th June 2020.
  7. Did any furloughed employees work whilst on furlough? For the avoidance of doubt, employers should not ask employees to do this.
  8. Review your records and make a report of any employees who fall into the above category.
There are also a number of considerations for employers in respect of the calculations for furlough and tax implications for claims, which would require specific expert tax advice and is outside the scope of this update.
 
Firms must continue to be vigilant, and should routinely review their claims (and any grants received) to ensure compliance, especially if their circumstances have changed. It is important to remember that HMRC will investigate not only fraudulent claims, but also those with miscalculations, so employers should keep this under review. Where errors are discovered, report them immediately to HMRC within the 90 day timeframe from receipt of the grant.


This article is for general guidance only and should not be used for any other purpose. It does not constitute, and should not be relied upon as legal advice.
 
This article was prepared by Simon Bloch, who is a Partner at JMW Solicitors LLP and Kelly Hurst, Trainee Solicitor. To contact Simon, please email simon.bloch@jmw.co.uk or call 0161 838 2628 to discuss any matter in this article or any recruitment issue at further length.



What's new?

Our 2021 launch of Warren’s MHFA accredited Become A Mental Health First Aider two day online course has got off to a flying start. His next one is on April 22nd & 23rd.

As mentioned earlier, training on the whole is on the up again. In particular, we have experienced a growth in demand for Winning Exclusivity and Selling Retainers. Remember that we can also Zoom in-house to you or visit for face-to-face training in a Covid-secure environment.

Interactive online open courses in April include Candidate Control, Screening & Interview Techniques, Equality, Diversity, Inclusion (EDI) & Unconscious Bias, Recruitment - The Legal Stuff, and Become A Mental Health First Aider.

We continue to welcome subscribers to our FREE pre-recorded online training programme ku.dos to help provide further support for you in your recruitment career. 
 
If you think that mentoring or consultation via telephone, Skype or video conferencing could work for you, please contact us to discuss your options.


Looking to hire? If you have any recruitment requirements, check out our R2R, RPO and RPR services.
                    
For more information on all our courses and our other services and products, visit
www.recruitmentmatters.comemail info@recruitmentmatters.com or call Ken on 0800 0749289 or, if you’re overseas, 0044 1529 410375.
 

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