Welcome to Recruitment Matters International

Recruitment Matters International (RMI) is one of Europe’s leading providers of specialist recruitment training, mentoring and advice to the recruitment sector. Simply put, recruitment is our business. Since 1998 RMI has been providing quality recruitment training for recruiters, both external and onsite, predominantly across Western Europe.

Recruitment Matters International (RMI) is one of Europe’s leading providers of specialist recruitment training, mentoring and advice to the recruitment sector. Simply put, recruitment is our business. Since 1998 RMI has been providing quality recruitment training for recruiters, both external and in-house, predominantly across Western Europe.

Female Frog

What’s new?

RMI has launched a Recruitment to Recruitment offering. Our service comes with unique benefits to clients. Working on a retained fixed fee basis per placement, our clients will also receive a combination package of training and mentoring, as well as 12 months off-limits. Every client of RMI’s training division will be on our off-limits list, too. For further information, visit our R2R page or call Ken on 01529 410375 / 07807 143130.

We’ve now got a great new open course option for you from our popular trainer Andrew Carr. Check out his Consultative Face To Face Selling one day course.

Whatever recruitment training you’re looking for we’ve probably got something for you. If there are any other courses that you feel we should be offering or places we should be visiting, please email here.

Also, if you can’t come to us, we can come to you to deliver an onsite version of any of our courses to meet your specific objectives or, indeed, write a training programme specifically for you and your team.

Great news! Our online recruitment training programme ku.dos is now absolutely FREE to everyone. Visit kudos.training to subscribe NOW.

Grow Your Recruitment Firm – 12-month Mentoring Programme

If you feel that a consistent guiding hand and a fresh pair of experienced eyes will help you grow your business, there is now a cost-effective solution EVERY business owner can afford.

Since 1998 Warren has been helping recruiters recruit better. Other than standing up and delivering training, it has been through a mix of mentoring, consulting and interim leadership. What he gets a buzz out of is seeing a project through from scratch to a successful conclusion. So, he has come up with a support system for you by way of a mentoring programme.

Initially, there will be three days in total (two days together and one four weeks later) of personalised one to one help. This is then supported by 12 months unlimited email and telephone access and a minimum of a further four, quarterly half day face to face sessions.

If you want to know more, then contact Warren direct on 07976 828637 or speak to us here at Head Office.

Bite-Sized Tips

If you think you can or you can’t – you’re right!

 

Bite-Sized Tips

Get all you awkward or bad news calls out of the way first

Bite-Sized Tips

Plan daily the night before

Bite-Sized Tips

Happy people attract happy people and good things tend to happen around them

Bite-Sized Tips

It’s a lot easier to dig a field that has been dug before

Bite-Sized Tips

Treat your clients as partners

Bite-Sized Tips

Build rapport and trust with receptionists and PAs

Bite-Sized Tips

Always use your own name when headhunting

Bite-Sized Tips

When giving candidate feedback, start with a positive point

Bite-Sized Tips

When giving candidate feedback, finish with a positive point

Upcoming Course Dates

May
21
Tue
Proactive Calling @ London
May 21 @ 9:30 am – 5:00 pm

Increase your telephone calling success by becoming more structured and assertive

Who is this for?

This one day open training course is for business owners who want their managers, recruitment teams and individual recruiters to become more structured and assertive over the telephone with either their clients or candidates.

 

Aims & Objectives

By the end of the course you will be able to:

  • Understand the importance of proactivity within a fast-moving recruitment sales environment.
  • Discuss and implement proactive actions, which focus on building long-term consultative customer relationships.
  • Develop a ‘curious brain’ approach to gathering specific and business focused information, which facilitates, develops and progresses customer loyalty.
  • Develop a positive, confident, assertive and enthusiastic calling manner.
  • Deal confidently and proactively with customer objections.
  • Proactively respond to closing signals and ask for a commitment.
  • Plan, structure, make and analyse results focused calls which meet agreed objectives.

 

Course Content

Developing a proactive approach:
Discusses why proactivity is critical to any business development routine.
Establishes how you can become more proactive in your approach to their market.
Start, stop and continue exercise: facilitating you to become even more proactive than you currently are.
Considers how to target different customer groups.
Focuses on the importance of attitude and personal organisation as the key to sales success.
Identifies your personal selling style using behavioural sales profiles.

Planning the call:
Provides a definition of a successful sales call.
Considers the planning stages required to make consistent and effective business development calls.
Establishes the importance of detailed knowledge to develop relationships.
Identifies SMART call objectives for proactive sales activity.
Develops assertive and focused opening statements to achieve agreed objectives.
Establishes and practises results focused questions which build on research and link to call objectives.
Identifies and practises selling personalised and added value solutions.

Managing objections and closing the call:
Discusses techniques to proactively manage objections and gain appropriate commitment.
Identifies closing techniques to ask for the business and gain objectives.

Your Trainer:

Andrew Carr is an award winning learning professional who, for the past 20 years, has worked with a variety of staffing companies across many recruitment sectors advising on and delivering results focused learning programmes. For more about Andrew visit Meet The Team.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£349 + VAT

All delegates get a FREE full access subscription for our online training platform ku.dos.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email to [email protected]. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410375.

Call us for an in-house quotation or email [email protected].

Jun
5
Wed
Selling Executive Search & Winning Retained and Exclusive Assignments @ London
Jun 5 @ 9:30 am – 5:00 pm

“The course last week was a breath of fresh air and Neil won a £100k HR Director search for and I won a £200k Commercial Director search.”

Excellent format, pace and approach to training. No role plays and condescending content, which make this a must for all experienced recruiters. Thoroughly recommended!!”

“Never before have I been on a course and come back with so many great practices and ideas. The ROI is incredible. It will also undoubtedly help us as a company decide on what business strategy to adopt and move forward with.” 

Course Overview

Although not confined to the executive search arena, retained assignments predominantly go hand in hand with the need to headhunt a key role and/or a client paid advertising campaign.  Winning a retainer is a difficult sell.

This course will address your issues and challenges in and around the retained market helping you to:-

  • Identify potential retained clients & retained/exclusive opportunities
  • Evaluate your competitors and where that places you
  • Be aware of what clients look for in a retained recruitment partner
  • Engage with clients – building up to a retainer
  • Structure and prepare your pitch
  • Understand & perfect the sales process both verbally & written (tenders)
  • Effectively handle fee negotiation and types of retainers
  • Produce an action plan to move forward

We have been training individuals and organisations in the art of the executive search, headhunting and the direct approach since 1998.  Our Successful Head-Hunting training course is suitable for Executive Search firms and those wishing to add headhunting to their core offering (whether you sell it as a service to the client or not) and deliver quality candidates.

This Selling Executive Search & Winning Retained and Exclusive Assignments one day course will give you the tools to sell those skills & methodology to your clients.  Our lead trainer and MD Warren Kemp has trained more people and delivers more courses in headhunting and executive search than any other trainer around today.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£399+VAT

NOTE. All delegates get a FREE full access subscription for our online training platform ku.dos.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email to [email protected]. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410375.

Call us for an in-house quotation or email [email protected].

Jun
6
Thu
The Billing Manager – managing people and motivating teams @ London
Jun 6 @ 9:30 am – 5:00 pm

Managing People and Motivating Teams

“It’s amazing how much you can accomplish if you do not care who gets the credit”
Harry Truman, US President (1945-53)

“Very enjoyable and informative, gave lots of food for thought and I have provided positive feedback to our company directors.”

“I went into the course with management experience, and whilst a lot of the content I had heard/read previously, there were several ‘light bulb’ moments for me thanks to the way that the training was delivered.”

Overview

One of the most difficult management challenges there is in recruitment is to run a billing desk and find time to look after others at the same time. Getting the balance right isn’t easy. Yet, by consistently following some simple rules, and having the knowledge of when and how to get involved with those reporting to you, it is something that can be relatively straightforward. With all of us facing some challenging times ahead, it isn’t simply good management but great motivational skills, too, that will help make the difference.

Who should attend?

This one-day introduction to managing & motivating people and teams is ideal for recruiters who are new to management and for the more experienced manager who has perhaps been self taught or had no formal training.

Course Outline

  • Qualities of great motivators & managers
  • Self evaluation & action plan for self development
  • Evaluation of your people/team
  • Time management, prioritisation & delegation
  • Managing & mentoring by coaching
  • Active listening
  • Motivating teams and individuals in difficult circumstances
  • Giving feedback on a poor performance
  • Getting an individual to buy into an idea
  • Conducting appraisals
  • Running an effective meeting

The Trainer

Stewart Stone specialises in management training and leadership development within the recruitment sector. He is also an expert in how to recruit recruiters at all levels, and retain and motivate employees. For more information on Stewart, please visit our Meet The Team page.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£399 + VAT

NOTE. All delegates get a FREE full access subscription for our online training platform ku.dos

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email to [email protected]. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410375.

Call us for an in-house quotation or email [email protected].

Jun
11
Tue
Two Day Introduction To Recruitment @ London
Jun 11 – Jun 12 all-day

“Good couple of days. Learnt a lot and had good fun. Warren managed to make the days very enjoyable and has certainly improved my knowledge and skill set for the job which I shall now try and portray in my career in recruitment. Many Thanks.”

“I came to this course with no knowledge in recruitment but since attending, I feel I have a great understanding of what recruitment is about and I feel so much more confident!”


Background

There is an old question that goes “What if I spend money on training my staff and they then leave?” and the answer is “What if I don’t and they stay?” Too many new recruits don’t get the help and guidance they deserve when they first join a company – it’s the quick whirl round the office meeting a few people, getting shown the basics of how the database works, listening to how their new colleagues make a few calls and then they are let loose. If you want your next hire to make a positive contribution early and to consistently deliver good results in the months and years to come, then giving them quality training in their first few weeks is vital. A well thought out and structured introduction to recruitment is key to future success.

Training is a big investment of your time and money. Recruitment Matters International believe that in order to get the very best out of training, attention and concentration is everything. That’s why we’ve condensed our induction programme into two days. Any longer, and minds can wander and money and time spent isn’t fully optimised. Experience has taught us that a maximum two days in a focussed learning environment really works. In the current climate having grounding in what’s needed to succeed in recruitment is simply crucial.

Who should attend?

‘Two Day Induction’ is an introduction to the recruitment process and the key skills involved. Ideal for those entering recruitment for the first time or recruiters with limited experience who wish to formalise their initial learning. Suggested experience level : 0-12 months

Content

  • The recruitment process
  • Overview of legislation
  • Planning, preparation & time management
  • Telephone skills including scripts
  • Candidate attraction, retention & control
  • Winning new business including overcoming objections
  • Client attraction, retention & control
  • Interview skills
  • Writing effective job adverts
  • Taking a clear job order

Dates

View upcoming events

Day One

9:30am – 5:00pm;

Day Two

9:30am – 5:30pm

Investment

£549 + VAT

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NOTE. All delegates get a FREE full access subscription for our online training platform ku.dos

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email to [email protected]. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410375.

Call us for an in-house quotation or email [email protected].

Jun
13
Thu
Consultative Face To Face Selling
Jun 13 @ 9:30 am – 5:00 pm

Increase your sales success by becoming more consultative, focused and assertive during face to face meetings

Who is this for?

Sales professionals who have a good working knowledge of how recruiters add value to their client base and wish to further develop their relationship building and influencing skills.

Also individuals who wish to become more consultative in their approach to developing client relationships, particularly face to face.

Individuals who wish to be more focused and assertive when meeting clients face to face.

Aims & Objectives

By the end of the course you will be able to:

  • Understand the importance between a transactional and consultative sales approach.
  • Develop behaviours and qualities of a successful consultative sales professional.
  • Understand the benefits of undertaking a client meeting from both a client and recruiter’s perspective.
  • Understand the agenda of different buyer groups and be able to adapt your approach to increase influence.
  • Confidently ask for, plan and proactively manage a successful client meeting.
  • Build rapport by conducting and using research gained prior to the meeting.
  • Use questioning techniques to identify specific and relevant client needs and problems ensuring that solutions are relevant, personal and add value.
  • Understand why active listening is important in building a consultative sales approach, and be able to develop inter personal and active listening skills.
  • Understand the difference between discounting and negotiation, with a focus on gaining mutually beneficial outcomes.
  • Overcome client objections and gain commitment by successfully closing the meeting.

Course Content

Building influential relationships:

The difference between transactional and consultative sales

Developing a consultative approach

The importance of adding value

Selling styles

Buyer types, understanding their agenda and how to maximise influence

Structuring a successful client meeting:

Why should we meet – the benefits

How to assertively ask for a client meeting over the phone

5 Part meeting structure, including:

Planning and preparing for a sales meeting

How to build rapport and gain client engagement

The importance of body language in building rapport

The importance of questioning techniques to build knowledge and identify client needs

An introduction to SPIN© advanced selling

How to use features and benefits to add value to any solution

Proactive negotiation, overcoming objections and closing the sale are part of the structure.

 

The Trainer

Andrew Carr is an Institute Of Sales Management (ISM) Sales Master Practitioner and award winning learning professional who, for the past 20 years, has worked with a variety of staffing companies across many recruitment sectors advising on and delivering results focused learning programmes. For more about Andrew visit Meet The Team.

 

Timetable

9:30am – 5:00pm

Investment

£399 + VAT

NOTE. All delegates get a FREE lifetime access subscription for our online training platform ku.dos.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email to [email protected]. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410375.

Call us for an in-house quotation or email [email protected].

Testimonials

Recruitment training, coaching, mentoring and advice

“I attended an excellent recruitment management training course yesterday with Recruitment Matters International and Stewart Stone. I’d highly recommend them as a training provider.”
“A good mixture of listen and learn, and interaction. The time went very quickly. I thoroughly enjoyed the course and have recommended RMI to my Directors. I am now looking forward to working through the training videos.”
“This is the second RMI course that I have been on and they have both been excellent. I would have no hesitation in recommending RMI and would love to attend more courses in the future.”
“All around it was a great course, good references, put into great context with who was in attendance on the day. Good size class. Was very pleased. Great value for money.”
“Great course. Job well done. Thank you.”
“I’m really looking forward to putting what I’ve learnt into practice.”
“The course last week was a breath of fresh air and Neil won a £100k HR Director search and I won a £200k Commercial Director search.”
“Excellent format, pace and approach to training. No role plays and condescending content, which make this a must for all experienced recruiters. Thoroughly recommended!!”
“Very enjoyable and informative, gave lots of food for thought and I have provided positive feedback to our company directors.”
“I went into the course with management experience, and whilst a lot of the content I had heard/read previously, there were several ‘light bulb’ moments for me thanks to the way that the training was delivered.”
“Great course, great trainer and delegates.”
“Thoroughly enjoyable, with plenty learned.  Stewart was able to facilitate healthy discussion in each of the key topics as well as highlight a number of real life examples relating to the course content. I have a number of key action points from the course and look forward to seeing the results that follow.”
“Thanks ever so much for today. I am so excited about going into work on Monday to try everything out. I’ve had a lot of training in my time and you are by far and away the most inspiring person I’ve had the pleasure to get insight from.”
“The course was excellent and unlike other courses I have been on really dealt with issues/challenges we face as recruiters, providing both an understanding of the issue and also strategies to beat them. Can you keep me advised of future courses/seminars? Thanks for an excellent day.”
“I was on the Head-Hunting course yesterday and wanted to get a message to Warren thanking him for the day. I have been on a LOT of training courses during my 17 years (!) in sales and found his course really beneficial.”
“I think the course was run exceptionally well and covered areas that are not solely useful to head-hunting but to all aspects of recruitment. Moreover, the resources used and given out to supplement the course itself are well laid out and user-friendly.”
“I found the course very interesting stimulating and motivating. Excellent location and presented in a manner which kept my attention.”

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