Welcome to Recruitment Matters International

Recruitment Matters International (RMI) is one of Europe’s leading providers of specialist recruitment training, mentoring and advice to the recruitment sector. Simply put, recruitment is our business. Since 1998 RMI has been providing quality recruitment training for recruiters, both external and in-house, predominantly across Western Europe.

Recruitment Matters International (RMI) is one of Europe’s leading providers of specialist recruitment training, mentoring and advice to the recruitment sector. Simply put, recruitment is our business. Since 1998 RMI has been providing quality recruitment training for recruiters, both external and in-house, predominantly across Western Europe.

Female Frog

What’s new?

When you do book on our open courses, every attendee on our courses now gets 30 days free support with our online learning tool ku.dos.

We’ve also got a great new in-house course option for you from our highly experienced trainer Andrew Carr. Check out his Proactive Calling – Energiser two day course. And in further related news, in response to demand, we’ve added a new one day open course version Proactive Calling to our schedule. Our next date in London is July 19th.

Whatever recruitment training you’re looking for we’ve probably got something for you. If there are any other courses that you feel we should be offering or places we should be visiting, please email here.

Also, if you can’t come to us, we can come to you to deliver an in-house version of any of our courses to meet your specific objectives or, indeed, write a training programme specifically for you and your team.

Great news! We’ve been shortlisted as best training company in the Recruitment Industry Supplier Awards for 2018. We are very grateful to all of you who voted for us! We’ve just got to wait for the results now…

Grow Your Recruitment Firm – 12-month Mentoring Programme

If you feel that a consistent guiding hand and a fresh pair of experienced eyes will help you grow your business, there is now a cost-effective solution EVERY business owner can afford.

Since 1998 Warren has been helping recruiters recruit better. Other than standing up and delivering training, it has been through a mix of mentoring, consulting and interim leadership. What he gets a buzz out of is seeing a project through from scratch to a successful conclusion. So, he has come up with a support system for you by way of a mentoring programme.

Initially, there will be three days in total (two days together and one four weeks later) of personalised one to one help. This is then supported by 12 months unlimited email and telephone access and a minimum of a further four, quarterly half day face to face sessions.

If you want to know more, then contact Warren direct on 07976 828637 or speak to us here at Head Office.

Bite-Sized Tips

 

Find out if you need sell product, brand or both

 

 

Bite-Sized Tips

 

Educate at every opportunity – if they don’t know, they can’t be impressed

 

Bite-Sized Tips

 

Quality time spent on the phone and your new business sales figures is no coincidence

 

Bite-Sized Tips

 

The telephone is no substitute for face to face

 

Bite-Sized Tips

 

Before saying yes or no, calculate your ROI

 

Bite-Sized Tips

 

Know what your desk will look like in 1 year, 3 years and 10 years’ time – and review it regularly

 

Bite-Sized Tips

 

There is no need to cold call – get sponsorship

Bite-Sized Tips

 

Have two reasons to call and tell them upfront

 

Bite-Sized Tips

 

Sell yourself/company in terms of features and benefits

 

Bite-Sized Tips

 

Sometimes it just isn’t worth it. When negotiating, be willing to walk.

Upcoming Course Dates

May
30
Wed
Two Day Introduction to Recruitment @ London
May 30 – May 31 all-day

“Good couple of days. Learnt a lot and had good fun. Warren managed to make the days very enjoyable and has certainly improved my knowledge and skill set for the job which I shall now try and portray in my career in recruitment. Many Thanks.”

“I came to this course with no knowledge in recruitment but since attending, I feel I have a great understanding of what recruitment is about and I feel so much more confident!”


Background

There is an old question that goes “What if I spend money on training my staff and they then leave?” and the answer is “What if I don’t and they stay?” Too many new recruits don’t get the help and guidance they deserve when they first join a company – it’s the quick whirl round the office meeting a few people, getting shown the basics of how the database works, listening to how their new colleagues make a few calls and then they are let loose. If you want your next hire to make a positive contribution early and to consistently deliver good results in the months and years to come, then giving them quality training in their first few weeks is vital. A well thought out and structured introduction to recruitment is key to future success.

Training is a big investment of your time and money. Recruitment Matters International believe that in order to get the very best out of training, attention and concentration is everything. That’s why we’ve condensed our induction programme into two days. Any longer, and minds can wander and money and time spent isn’t fully optimised. Experience has taught us that a maximum two days in a focussed learning environment really works. In the current climate having grounding in what’s needed to succeed in recruitment is simply crucial.

Who should attend?

‘Two Day Induction’ is an introduction to the recruitment process and the key skills involved. Ideal for those entering recruitment for the first time or recruiters with limited experience who wish to formalise their initial learning. Suggested experience level : 0-12 months

Content

  • The recruitment process
  • Overview of legislation
  • Planning, preparation & time management
  • Telephone skills including scripts
  • Candidate attraction, retention & control
  • Winning new business including overcoming objections
  • Client attraction, retention & control
  • Interview skills
  • Writing effective job adverts
  • Taking a clear job order

Dates

View upcoming events

Day One

9:30am – 5:00pm;

Day Two

9:30am – 5:30pm

Investment

£549 + VAT

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book? Please complete the booking form  and email, post or fax it to [email protected] or fax number +44 (0)1529 309801. If you have any questions, please do not hesitate to call 0800 0749289/+44 (0)1529 410586 and ask for Julie or Ken.

Call us for an inhouse quotation. Inhouse courses can be tailored to your specific market and we will work if appropriate with the recruiting tools you currently use.

Jun
1
Fri
Candidate Control, Screening & Interview Techniques @ London
Jun 1 @ 9:00 am – 5:00 pm

Learn how to screen potential candidates from a long list & then interview both face to face and over the telephone.
Significantly improve your candidate to placement ratio through greater candidate control and enhanced recruitment process.

“All around it was a great course, good references, put into great context with who was in attendance on the day. Good size class. Was very pleased. Great value for money.”

Overview

With more and more job seekers continuing to come onto the market, and seemingly happy to take any suitable job, it has never been more important to get the right information quickly. According to the AGR (Association of Graduate Recruitment) we are experiencing some of the highest ever levels of candidate drop out.

Just because they are technically competent, keen and available, doesn’t make them the right fit. Your time needs to be spent wisely and candidates both in and out of work can be a major source of information regarding your market. Remember a stunning candidate will still help open doors for you.

This course aims to give your consultants a more transparent, controlled and structured approach to candidate qualification and management, ultimately resulting in improved billings and a significantly improved candidate to placement ratio.

  • Fine-tune your interviewing skills both face to face and over the phone.
  • Understand the basis & structure of a well-planned interview.
  • Learn how to use behavioural based questioning and conduct competency based interviews.
  • Confidently gain rapport and uncover the candidate’s true motivators
  • Analyse candidate information to plan effective questioning.
  • Comfortably & quickly screen the candidate so you spend time with the right individuals and build long term contacts.
  • Gain the confidence to know when “it’s a fit”.
  • Consistently reduce candidate drop out levels including controlling the counter offer.
  • Learn how to manage and control the recruitment process.
  • Understand the top 6 legislations to safeguard you, your candidates and your clients.
  • Compile a portfolio of interview skills and techniques to adapt to any situation.

Who should attend?

This one day course is ideal for anyone whose role incorporates candidate screening, interviewing and presentation including line managers/hiring authorities in the corporate environment. Additionally, managers and team leaders who are responsible for training their team in recruitment techniques will gain huge benefit from interviewing being broken down into manageable, understandable and measurable chunks. Or perhaps, after years of asking the same questions, you just need a refresher?

The Agenda

  • Taking an effective job order
  • Understanding which sourcing methodology to use
  • Pre-screening & vetting from the CV
  • Screening over the phone
  • Interview structure
  • Behavioural questioning & competency based interviewing
  • Management & Control
  • Review & Action Plan

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£349+VAT

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

As per all RMI courses, this comes with a 100% money back guarantee if not satisfied.

How do I book? Please complete the booking form and email [email protected] , post or fax it to +44 (0)1529 309801. If you have any questions, please do not hesitate to call 0800 0749289/+44 (0)1529 410586 and ask for Julie or Ken. Call us for an in-house quotation or email [email protected] .

Jun
7
Thu
Running a Successful Temp Desk @ London
Jun 7 @ 9:30 am – 5:00 pm

Manage your time & maximise your profits while satisfying both your temps and your clients.

“A good mixture of listen and learn, and interaction. The time went very quickly. I thoroughly enjoyed the course and have recommended RMI to my Directors. I am now looking forward to working through the training videos.”

“This is the second RMI course that I have been on and they have both been excellent. I would have no hesitation in recommending RMI and would love to attend more courses in the future.”

Overview

The role of the temp consultant is quite different to that of the permanent recruiter. While both temp & perm recruiters ultimately are sourcing and matching people to jobs and vice versa, for the temp consultant:

  • Timescales to deliver are shorter – how can you fill bookings within a matter of minutes rather than days?
  • Liability for candidate screening and compliance lies with the recruiter – how do you manage the admin burden?
  • Legislative requirements around temp recruitment are more onerous – how can you turn that to your advantage?
  • Fee calculations can be more complex – how can you calculate and quote them with confidence?
  • Temp recruitment doesn’t end once the candidate starts – how can you manage your talent pool efficiently?
  • In a candidate-short market, how can you attract the best candidates to temp for you rather than your competitors?

Course content

At the end of the course, participants will:

  • Know how to define their chosen market
  • Access a wide range of candidate sources
  • Implement an effective candidate registration process and lay the foundations for candidate management
  • Know how to take a good quality assignment brief
  • Book candidates out on assignment quickly and effectively
  • Operate effective quality management processes
  • Be able to offer added value services that differentiate their service from other recruiters
  • Have a strategy for building the profitability of their temp desk
  • Be aware of the legal requirements surrounding running a temp desk
  • Know how to calculate pay and charge – including the difference between mark-ups and margins
  • Understand how to measure their effectiveness
  • Appreciate the context of the UK Temps Market
  • Be aware of why clients use temps
  • Understand what makes a successful temp desk

Free Resources

Free resources for participants include:

  • A factsheet on sources of temporary candidates
  • A pro forma for candidate interviews
  • A sample checklist for temporary take-on
  • A sample booking confirmation template
  • Ideas for added value services
  •  A pro forma for taking a good assignment brief
  • A factsheet on key legislation
  • Suggested performance metrics template
  • Personal Action Plan

Who should attend

This seminar is ideal for recruiters new to the temp market or with up to c18 months experience but with no formal temp process training. Additionally, managers and team leaders who are responsible for training their team in recruitment techniques will gain huge benefit from ‘Running A Successful Temp Desk’ being broken down into manageable, understandable and measurable chunks.

The Trainer:

This course is delivered by one of our associate trainers, Sarah H Gordon. For more information on Sarah, please visit Meet The Team.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment Cost

£349 + VAT

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book?  Please complete the booking form and email, post or fax it to [email protected] or fax number +44 (0)1529 309801. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410586 and ask for Julie or Ken.

Call us for an in-house quotation.

Jun
14
Thu
Business Development & Key Account Management Skills @ London
Jun 14 @ 9:30 am – 5:00 pm

Opening up and building upon key client relationships

The Current Climate

Things continue to look increasingly optimistic. However, recruiters are, in many cases, still not the first choice for organisations that are hiring. For many of their vacancies they would rather advertise for themselves, use internal referral systems or utilise the government’s jobseeker programmes. Quite often, you get a chance only when those methods fail. Of course, for senior roles or difficult to find vacancies recruiters do come into play, but the client wants it at the cheapest rate possible. And if that isn’t bad enough, your competition has become hotter and hotter over the last year or two, with too many flat fee and online options springing up. Aaaarrghh!! Too few recruiters in recent years have had to be at the top of their game when it comes to business development skills. Now, more and more recruiters have realised that even their key accounts are not so stable.

The solution

Let us train you and/or some of your team how to really master the art of business development and true account management. We will teach you how to ask the right questions and spot the right openings. You will learn how to prepare the ground for a truly effective telephone call and build a long term relationship (while getting quick gains too). In fact, we are so sure that you will get so much from this course we are offering you 100% money back guarantee, if you are less than satisfied

Course Content

  • Account management and business development as a process
  • Finding your true market & opportunities
  • Building a client base and pipeline
  • Gaining sponsorship
  • Preparation & planning
  • Getting past the gatekeeper
  • Your ‘pitch’ & opening statements
  • Winning over the doubter
  • Overcoming objections
  • Selling your services/solution
  • Negotiating the best deal for everyone
  • Keeping the door open

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£399+VAT

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book? Please complete the booking form and email [email protected] , post or fax it to +44 (0)1529 309801. If you have any questions, please do not hesitate to call 0800 0749289/+44 (0)1529 410586 and ask for Julie or Ken. Call us for an in-house quotation or email [email protected] .

Jun
20
Wed
Executing a Successful Head-Hunting Assignment @ London
Jun 20 @ 9:30 am – 5:00 pm

Why Headhunt?

With 25% of the market looking to move at any one time you may feel that there are enough job seekers to go around. The problem for you with that 25% of people is that they are actively looking for work and will have other irons in their fire. The odds are in the candidate’s favour and not in yours and your client’s. So, if you want to be able to discuss job opportunities and career steps with the other 75%, you had better be able to head-hunt. NB Head-hunting is much more than sending someone a message on LinkedIn. There is a skill and an art to engaging with and approaching the passive prospect.

Being able to head-hunt allows you to handle those vacancies and assignments that you would otherwise find impossible. It really does ensure that the candidates you put forward to your clients are the best available. Head-hunted candidates are highly unlikely to be presented to your client by your competitors, even when sharing a contingent assignment. Executive Search techniques are as applicable for junior positions as they are for senior ones. Head-hunting can help you get full fee assignments on a retained basis too.

Who should attend?

This busy one day participative executive search training course is suitable for consultants (both external & internal) wishing to add head-hunting / executive search to their skill set (with a good understanding of recruitment) or for experienced search consultants wishing to formalise their knowledge.

Subject Matter on the day to include:

Managing client expectations – Be able to explain to potential clients what is possible and within what timescales (and gain their buy in).  Headhunting cannot produce the impossible.  As a consultant it is your job to give best practice advice. This session will help enhance the hiring authority & consultant relationship and ensure there is a clear road map to success.

Head-Hunting methodology; managing the process; ethics – Learn how to manage an assignment in a professional logical manner ensuring continuity and consistency of results and enhance your own reputation along the way.

Name gathering – including market mapping utilising both the phone and the internet – Being able to identify and target an effective list of potential contacts will ensure the success of the assignment. Doing it in a timely way is vital.

Due diligence & building credibility – While the phone will be your main tool to approach your potential candidate, the internet is a valuable source for information about the person AND for them to check you out. There are some key steps that will be explained to help warm up your call.

Rapport, commitment & control – Those first few opening moments over the phone are crucial if you are to extend your ‘air time’ into a meaningful two way fact finding conversation. Although you cannot control people, you can control process and gaining the candidate’s commitment is the key. Learn the tried and tested ways to do just that.

The head-hunt call & subsequent conversations – Knowing what you are going to say is half the battle. Knowing how and when to say it is the other half. Few recruiters without formal head-hunt training really know just how to do that. Learn the methodology and psychology behind a truly effective opening to a prospective candidate and how to link information gathered from the candidate previously into each subsequent stage of the consultant/candidate relationship.

Overcoming objections and reactions – Practice really does make perfect. “Where did you get my name?”, “I’m happy where I am”, “Who’s your client?” and a dozen others come up time and time again. Being able to overcome these responses to the candidate’s satisfaction is the key to starting a long lasting business relationship. This session will give you the tools to do that.

NOTE : For consultants wishing to explore the sales process and the pitch itself, our ‘selling executive search’ course detail is here.

The Trainer:

Warren Kemp is one of the most sought after specialist trainers and management consultants around today. He has been training individuals and organisations in the art of head-hunting for some 20 years. His clients span small independent start-ups to some of the major names in the recruitment industry and to date have come from 25 different countries worldwide. As well as his training and consultancy services, Warren is one of the leading audio presenters and authors on recruitment matters. Go to ku.dos online training to find out more!

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£399+VAT per delegate

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email, post or fax number +44 (0)1529 309801. If you have any further questions, please do not hesitate to call 0800 0749289/+44 (0)1529 410586 and ask for Julie or Ken.
Call us for an in-house quotation.

Testimonials

Recruitment training, coaching, mentoring and advice

“I attended an excellent recruitment management training course yesterday with Recruitment Matters International and Stewart Stone. I’d highly recommend them as a training provider.”
“A good mixture of listen and learn, and interaction. The time went very quickly. I thoroughly enjoyed the course and have recommended RMI to my Directors. I am now looking forward to working through the training videos.”
“This is the second RMI course that I have been on and they have both been excellent. I would have no hesitation in recommending RMI and would love to attend more courses in the future.”
“All around it was a great course, good references, put into great context with who was in attendance on the day. Good size class. Was very pleased. Great value for money.”
“Great course. Job well done. Thank you.”
“I’m really looking forward to putting what I’ve learnt into practice.”
“The course last week was a breath of fresh air and Neil won a £100k HR Director search and I won a £200k Commercial Director search.”
“Excellent format, pace and approach to training. No role plays and condescending content, which make this a must for all experienced recruiters. Thoroughly recommended!!”
“Very enjoyable and informative, gave lots of food for thought and I have provided positive feedback to our company directors.”
“I went into the course with management experience, and whilst a lot of the content I had heard/read previously, there were several ‘light bulb’ moments for me thanks to the way that the training was delivered.”
“Great course, great trainer and delegates.”
“Thoroughly enjoyable, with plenty learned.  Stewart was able to facilitate healthy discussion in each of the key topics as well as highlight a number of real life examples relating to the course content. I have a number of key action points from the course and look forward to seeing the results that follow.”
“Thanks ever so much for today. I am so excited about going into work on Monday to try everything out. I’ve had a lot of training in my time and you are by far and away the most inspiring person I’ve had the pleasure to get insight from.”
“The course was excellent and unlike other courses I have been on really dealt with issues/challenges we face as recruiters, providing both an understanding of the issue and also strategies to beat them. Can you keep me advised of future courses/seminars? Thanks for an excellent day.”
“I was on the Head-Hunting course yesterday and wanted to get a message to Warren thanking him for the day. I have been on a LOT of training courses during my 17 years (!) in sales and found his course really beneficial.”
“I think the course was run exceptionally well and covered areas that are not solely useful to head-hunting but to all aspects of recruitment. Moreover, the resources used and given out to supplement the course itself are well laid out and user-friendly.”
“I found the course very interesting stimulating and motivating. Excellent location and presented in a manner which kept my attention.”

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