Welcome to Recruitment Matters International

Recruitment Matters International (RMI) is one of Europe’s leading providers of specialist recruitment training, mentoring and advice to the recruitment sector. Simply put, recruitment is our business. Since 1998 RMI has been providing quality recruitment training for recruiters, both external and in-house, predominantly across Western Europe.

Recruitment Matters International (RMI) is one of Europe’s leading providers of specialist recruitment training, mentoring and advice to the recruitment sector. Simply put, recruitment is our business. Since 1998 RMI has been providing quality recruitment training for recruiters, both external and in-house, predominantly across Western Europe.

Female Frog

What’s new?

When you do book on our open courses, every attendee on our courses now gets 30 days free support with our online learning tool ku.dos.

We’ve also got a great new in-house course option for you from our highly experienced trainer Andrew Carr. Check out his Proactive Calling – Energiser two day course. And in further related news, in response to demand, we’ve added a new one day open course version Proactive Calling to our schedule. Our next date in London is March 20th.

Whatever recruitment training you’re looking for we’ve probably got something for you. If there are any other courses that you feel we should be offering or places we should be visiting, please email here.

Also, if you can’t come to us, we can come to you to deliver an in-house version of any of our courses to meet your specific objectives or, indeed, write a training programme specifically for you and your team.

Great news! We’ve been shortlisted as best training company in the Recruitment Industry Supplier Awards for 2018. We would be very grateful if you could show your support by voting for us via this link. Many thanks!

Bite-Sized Tips

 

Find out if you need sell product, brand or both

 

 

Bite-Sized Tips

 

Educate at every opportunity – if they don’t know, they can’t be impressed

 

Bite-Sized Tips

 

Quality time spent on the phone and your new business sales figures is no coincidence

 

Bite-Sized Tips

 

The telephone is no substitute for face to face

 

Bite-Sized Tips

 

Before saying yes or no, calculate your ROI

 

Bite-Sized Tips

 

Know what your desk will look like in 1 year, 3 years and 10 years’ time – and review it regularly

 

Bite-Sized Tips

 

There is no need to cold call – get sponsorship

Bite-Sized Tips

 

Have two reasons to call and tell them upfront

 

Bite-Sized Tips

 

Sell yourself/company in terms of features and benefits

 

Bite-Sized Tips

 

Sometimes it just isn’t worth it. When negotiating, be willing to walk.

Upcoming Course Dates

Feb
20
Tue
Executing a Successful Head-Hunting Assignment @ London
Feb 20 @ 9:30 am – 5:00 pm

Why Headhunt?

With 25% of the market looking to move at any one time you may feel that there are enough job seekers to go around. The problem for you with that 25% of people is that they are actively looking for work and will have other irons in their fire. The odds are in the candidate’s favour and not in yours and your client’s. So, if you want to be able to discuss job opportunities and career steps with the other 75%, you had better be able to head-hunt. NB Head-hunting is much more than sending someone a message on LinkedIn. There is a skill and an art to engaging with and approaching the passive prospect.

Being able to head-hunt allows you to handle those vacancies and assignments that you would otherwise find impossible. It really does ensure that the candidates you put forward to your clients are the best available. Head-hunted candidates are highly unlikely to be presented to your client by your competitors, even when sharing a contingent assignment. Executive Search techniques are as applicable for junior positions as they are for senior ones. Head-hunting can help you get full fee assignments on a retained basis too.

Who should attend?

This busy one day participative executive search training course is suitable for consultants (both external & internal) wishing to add head-hunting / executive search to their skill set (with a good understanding of recruitment) or for experienced search consultants wishing to formalise their knowledge.

Subject Matter on the day to include:

Managing client expectations – Be able to explain to potential clients what is possible and within what timescales (and gain their buy in).  Headhunting cannot produce the impossible.  As a consultant it is your job to give best practice advice. This session will help enhance the hiring authority & consultant relationship and ensure there is a clear road map to success.

Head-Hunting methodology; managing the process; ethics – Learn how to manage an assignment in a professional logical manner ensuring continuity and consistency of results and enhance your own reputation along the way.

Name gathering – including market mapping utilising both the phone and the internet – Being able to identify and target an effective list of potential contacts will ensure the success of the assignment. Doing it in a timely way is vital.

Due diligence & building credibility – While the phone will be your main tool to approach your potential candidate, the internet is a valuable source for information about the person AND for them to check you out. There are some key steps that will be explained to help warm up your call.

Rapport, commitment & control – Those first few opening moments over the phone are crucial if you are to extend your ‘air time’ into a meaningful two way fact finding conversation. Although you cannot control people, you can control process and gaining the candidate’s commitment is the key. Learn the tried and tested ways to do just that.

The head-hunt call & subsequent conversations – Knowing what you are going to say is half the battle. Knowing how and when to say it is the other half. Few recruiters without formal head-hunt training really know just how to do that. Learn the methodology and psychology behind a truly effective opening to a prospective candidate and how to link information gathered from the candidate previously into each subsequent stage of the consultant/candidate relationship.

Overcoming objections and reactions – Practice really does make perfect. “Where did you get my name?”, “I’m happy where I am”, “Who’s your client?” and a dozen others come up time and time again. Being able to overcome these responses to the candidate’s satisfaction is the key to starting a long lasting business relationship. This session will give you the tools to do that.

NOTE : For consultants wishing to explore the sales process and the pitch itself, our ‘selling executive search’ course detail is here.

The Trainer:

Warren Kemp is one of the most sought-after specialist trainers and management consultants around today. He has been training individuals and organisations in the art of head-hunting for some 18 years. His clients span small independent start-ups to some of the major names in the recruitment industry and to date have come from 23 different countries worldwide. As well as his training and consultancy services, Warren is one of the leading audio presenters and authors on recruitment matters.Go to ku.dos online training to find out more!

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£349+VAT per delegate

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email, post or fax number +44 (0)1529 309801. If you have any further questions, please do not hesitate to call 0800 0749289/+44 (0)1529 410586 and ask for Julie or Ken.
Call us for an in-house quotation.

Feb
21
Wed
Two Day Introduction to Recruitment @ London
Feb 21 – Feb 22 all-day

“Good couple of days. Learnt a lot and had good fun. Warren managed to make the days very enjoyable and has certainly improved my knowledge and skill set for the job which I shall now try and portray in my career in recruitment. Many Thanks.”

“I came to this course with no knowledge in recruitment but since attending, I feel I have a great understanding of what recruitment is about and I feel so much more confident!”


Background

There is an old question that goes “What if I spend money on training my staff and they then leave?” and the answer is “What if I don’t and they stay?” Too many new recruits don’t get the help and guidance they deserve when they first join a company – it’s the quick whirl round the office meeting a few people, getting shown the basics of how the database works, listening to how their new colleagues make a few calls and then they are let loose. If you want your next hire to make a positive contribution early and to consistently deliver good results in the months and years to come, then giving them quality training in their first few weeks is vital. A well thought out and structured introduction to recruitment is key to future success.

Training is a big investment of your time and money. Recruitment Matters International believe that in order to get the very best out of training, attention and concentration is everything. That’s why we’ve condensed our induction programme into two days. Any longer, and minds can wander and money and time spent isn’t fully optimised. Experience has taught us that a maximum two days in a focussed learning environment really works. In the current climate having grounding in what’s needed to succeed in recruitment is simply crucial.

Who should attend?

‘Two Day Induction’ is an introduction to the recruitment process and the key skills involved. Ideal for those entering recruitment for the first time or recruiters with limited experience who wish to formalise their initial learning. Suggested experience level : 0-12 months

Content

  • The recruitment process
  • Overview of legislation
  • Planning, preparation & time management
  • Telephone skills including scripts
  • Candidate attraction, retention & control
  • Winning new business including overcoming objections
  • Client attraction, retention & control
  • Interview skills
  • Writing effective job adverts
  • Taking a clear job order

Dates

View upcoming events

Day One

9:30am – 5:00pm;

Day Two

9:30am – 5:30pm

Investment

£549 + VAT

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book? Please complete the booking form  and email, post or fax it to [email protected] or fax number +44 (0)1529 309801. If you have any questions, please do not hesitate to call 0800 0749289/+44 (0)1529 410586 and ask for Julie or Ken.

Call us for an inhouse quotation. Inhouse courses can be tailored to your specific market and we will work if appropriate with the recruiting tools you currently use.

Feb
28
Wed
Selling Executive Search & Winning Retained and Exclusive Assignments @ London
Feb 28 @ 9:30 am – 5:00 pm

“The course last week was a breath of fresh air and Neil won a £100k HR Director search for and I won a £200k Commercial Director search.”

Excellent format, pace and approach to training. No role plays and condescending content, which make this a must for all experienced recruiters. Thoroughly recommended!!”

“Never before have I been on a course and come back with so many great practices and ideas. The ROI is incredible. It will also undoubtedly help us as a company decide on what business strategy to adopt and move forward with.” 

Course Overview

Although not confined to the executive search arena, retained assignments predominantly go hand in hand with the need to headhunt a key role and/or a client paid advertising campaign.  Winning a retainer is a difficult sell.

This course will address your issues and challenges in and around the retained market helping you to:-

  • Identify potential retained clients & retained/exclusive opportunities
  • Evaluate your competitors and where that places you
  • Be aware of what clients look for in a retained recruitment partner
  • Engage with clients – building up to a retainer
  • Structure and prepare your pitch
  • Understand & perfect the sales process both verbally & written (tenders)
  • Effectively handle fee negotiation and types of retainers
  • Produce an action plan to move forward

We have been training individuals and organisations in the art of the executive search, headhunting and the direct approach since 1998.  Our Successful Head-Hunting training course is suitable for Executive Search firms and those wishing to add headhunting to their core offering (whether you sell it as a service to the client or not) and deliver quality candidates.

This Selling Executive Search & Winning Retained and Exclusive Assignments one day course will give you the tools to sell those skills & methodology to your clients.  Our lead trainer and MD Warren Kemp has trained more people and delivers more courses in headhunting and executive search than any other trainer around today.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£349+VAT

NOTE. All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email, post or fax number +44 (0)1529 309801. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410586 and ask for Julie or Ken.

Mar
2
Fri
Candidate Sourcing @ London
Mar 2 @ 9:30 am – 5:00 pm

How to find the very best candidates – whatever methodology is needed

“Great course. Job well done. Thank you.”

“Was a fantastic course – continually engaging, have learnt a great deal and has had an immediate impact on my working practices. Highly recommended!”

This course is aimed at Resourcers, Researchers and candidate-facing Recruiters. This is an in-depth research course to help you identify and approach ‘A’ grade candidates and includes all methodologies.

If you want more of an overview and help with the process of a search campaign, including client management, then our Successful Head-Hunting course is more appropriate. If you wish to learn how to win an assignment and sell search, then our Selling Executive Search and Winning Retained Assignments course is right for you. If you need any help in choosing the best option, please contact us.

With technology constantly being improved and social media becoming ever more accurate, being able to attract and source the very best candidates – and quickly – for your vacancies is vital. The recruiter’s bar keeps being raised. Maximising your chances of success means that today’s successful recruiter has to be able to blend the old with the new and the current with the cutting edge.  Your existing database is still the first place to look of course. But if that 4 year old CV doesn’t quite fit the vacancy criteria, being able to quickly & proactively source that same individual’s most recent details might just help you produce a quality candidate for the role. Should we now ignore the job boards? After all, there are now so many potentially blurring what works? No of course not – but you do have to be able to identify the most appropriate one(s) and write killer ads if you are going to get that quality applicant at the start of their search. And if that still isn’t producing you the star candidate? Then you have to step up to the plate and go find them!

This one day course will explore and deal with how best to:

  • Utilise your database
  • Write winning adverts
  • Have candidates coming to you via social media (LinkedIn, Twitter, etc.)
  • Via social media, identify individuals you want to approach
  • How to build a strong network
  • Use Boolean logic and X-ray techniques to find information & people
  • Have a robust and proactive candidate sourcing process & pipeline
  • Introduce yourself positively both online & over the telephone
  • Become your sector’s recruiter of choice

Your Trainer:

This course is delivered by one of our associate trainers, Sarah H Gordon. For more information on Sarah, please visit Meet The Team.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£349 + VAT

All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email, post or fax number +44 (0)1529 309801. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410586.

Call us for an in-house quotation.

Mar
20
Tue
Proactive Calling @ London
Mar 20 @ 9:30 am – 5:00 pm

Increase your telephone calling success by becoming more structured and assertive

Who is this for?

This one day open training course is for business owners who want their managers, recruitment teams and individual recruiters to become more structured and assertive over the telephone with either their clients or candidates.

 

Aims & Objectives

By the end of the course you will be able to:

  • Understand the importance of proactivity within a fast-moving recruitment sales environment.
  • Discuss and implement proactive actions, which focus on building long-term consultative customer relationships.
  • Develop a ‘curious brain’ approach to gathering specific and business focused information, which facilitates, develops and progresses customer loyalty.
  • Develop a positive, confident, assertive and enthusiastic calling manner.
  • Deal confidently and proactively with customer objections.
  • Proactively respond to closing signals and ask for a commitment.
  • Plan, structure, make and analyse results focused calls which meet agreed objectives.

 

Course Content

Developing a proactive approach:
Discusses why proactivity is critical to any business development routine.
Establishes how you can become more proactive in your approach to their market.
Start, stop and continue exercise: facilitating you to become even more proactive than you currently are.
Considers how to target different customer groups.
Focuses on the importance of attitude and personal organisation as the key to sales success.
Identifies your personal selling style using behavioural sales profiles.

Planning the call:
Provides a definition of a successful sales call.
Considers the planning stages required to make consistent and effective business development calls.
Establishes the importance of detailed knowledge to develop relationships.
Identifies SMART call objectives for proactive sales activity.
Develops assertive and focused opening statements to achieve agreed objectives.
Establishes and practises results focused questions which build on research and link to call objectives.
Identifies and practises selling personalised and added value solutions.

Managing objections and closing the call:
Discusses techniques to proactively manage objections and gain appropriate commitment.
Identifies closing techniques to ask for the business and gain objectives.

Your Trainer:

Andrew Carr is an award winning learning professional who, for the past 20 years, has worked with a variety of staffing companies across many recruitment sectors advising on and delivering results focused learning programmes. For more about Andrew visit Meet The Team.

Dates

View course dates

Timetable

9:30am – 5:00pm

Investment

£349 + VAT

All delegates get a FREE 30 days full access subscription for our online training platform ku.dos worth £50.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is capped at 12. Book now to avoid disappointment!

How do I book?

Please complete the booking form and email, post or fax number +44 (0)1529 309801. If you have any further questions, please do not hesitate to call 0800 0749289 / +44 (0)1529 410586.

Call us for an in-house quotation.

Testimonials

Recruitment training, coaching, mentoring and advice

“I attended an excellent recruitment management training course yesterday with Recruitment Matters International and Stewart Stone. I’d highly recommend them as a training provider.”
“A good mixture of listen and learn, and interaction. The time went very quickly. I thoroughly enjoyed the course and have recommended RMI to my Directors. I am now looking forward to working through the training videos.”
“This is the second RMI course that I have been on and they have both been excellent. I would have no hesitation in recommending RMI and would love to attend more courses in the future.”
“All around it was a great course, good references, put into great context with who was in attendance on the day. Good size class. Was very pleased. Great value for money.”
“Great course. Job well done. Thank you.”
“I’m really looking forward to putting what I’ve learnt into practice.”
“The course last week was a breath of fresh air and Neil won a £100k HR Director search and I won a £200k Commercial Director search.”
“Excellent format, pace and approach to training. No role plays and condescending content, which make this a must for all experienced recruiters. Thoroughly recommended!!”
“Very enjoyable and informative, gave lots of food for thought and I have provided positive feedback to our company directors.”
“I went into the course with management experience, and whilst a lot of the content I had heard/read previously, there were several ‘light bulb’ moments for me thanks to the way that the training was delivered.”
“Great course, great trainer and delegates.”
“Thoroughly enjoyable, with plenty learned.  Stewart was able to facilitate healthy discussion in each of the key topics as well as highlight a number of real life examples relating to the course content. I have a number of key action points from the course and look forward to seeing the results that follow.”
“Thanks ever so much for today. I am so excited about going into work on Monday to try everything out. I’ve had a lot of training in my time and you are by far and away the most inspiring person I’ve had the pleasure to get insight from.”
“The course was excellent and unlike other courses I have been on really dealt with issues/challenges we face as recruiters, providing both an understanding of the issue and also strategies to beat them. Can you keep me advised of future courses/seminars? Thanks for an excellent day.”
“I was on the Head-Hunting course yesterday and wanted to get a message to Warren thanking him for the day. I have been on a LOT of training courses during my 17 years (!) in sales and found his course really beneficial.”
“I think the course was run exceptionally well and covered areas that are not solely useful to head-hunting but to all aspects of recruitment. Moreover, the resources used and given out to supplement the course itself are well laid out and user-friendly.”
“I found the course very interesting stimulating and motivating. Excellent location and presented in a manner which kept my attention.”

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