Business Development & Key Account Management Skills

NOTE. We are currently not running face to face open courses. In the meantime, for details of our online training courses, please click here.

Opening up and building upon key client relationships

The Current Climate

While the strength of internal recruitment (talent acquisition) teams gathers at pace – the role of the external recruiter becomes less important. When your client sends you their vacant roles on a Monday morning bcc email or worse still doesn’t contact you at all, it’s time to up your game. Very average recruiters are ten a penny, and that means ten percent fees up against ten others. Not good odds.

The solution

Let us train you and/or some of your team how to really master the art of business development and true account management.  That now means embracing the art of omnichannel recruiting ©RMI 2018. We will teach you how to take the right steps and actions to spot the right openings. You will learn how to prepare the ground for a truly effective telephone call and build a long-term relationship (while getting quick gains too).

Course Content

  • Business development & account management as a process
  • Finding your true market & opportunities
  • The five pillars of success
  • Omnichannel recruiting
  • Getting past the gatekeeper
  • Your ‘pitch’ & opening statements
  • Winning over the doubter & overcoming objections
  • Selling your services/solution & negotiating the best deal for everyone
  • Keeping the door open


[ai1ec cat_name=”Business Development & Account Management Skills” view=”agenda”]


9:30am – 5:00pm



NOTE. All delegates get a FREE full access subscription for our online training platform ku.dos.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book? Please complete the booking form and email it to

Call us for an in-house quotation or email .

Let's talk

If you’d like to work together, get a quote for an in-house course or attend any of our courses, why not call us on +44 (0)1529 410586 or email