The Billing Manager

NOTE. We are currently not running face to face open courses. In the meantime, for details of our online training courses, please click here.

Managing People and Motivating Teams

“It’s amazing how much you can accomplish if you do not care who gets the credit”
Harry Truman, US President (1945-53)

“Very enjoyable and informative, gave lots of food for thought and I have provided positive feedback to our company directors.”

“I went into the course with management experience, and whilst a lot of the content I had heard/read previously, there were several ‘light bulb’ moments for me thanks to the way that the training was delivered.”

“I attended an excellent recruitment management training course yesterday with Recruitment Matters International and Stewart Stone. I’d highly recommend them as a training provider.”


One of the most difficult management challenges there is in recruitment is to run a billing desk and find time to look after others at the same time. Getting the balance right isn’t easy. Yet, by consistently following some simple rules, and having the knowledge of when and how to get involved with those reporting to you, it is something that can be relatively straightforward. With all of us facing some challenging times ahead, it isn’t simply good management but great motivational skills, too, that will help make the difference.

Who should attend?

This one-day introduction to managing & motivating people and teams is ideal for recruiters who are new to management and for the more experienced manager who has perhaps been self taught or had no formal training.

Course Outline

  • Qualities of great motivators & managers
  • Self evaluation & action plan for self development
  • Evaluation of your people/team
  • Time management, prioritisation & delegation
  • Managing & mentoring by coaching
  • Active listening
  • Motivating teams and individuals in difficult circumstances
  • Giving feedback on a poor performance
  • Getting an individual to buy into an idea
  • Conducting appraisals
  • Running an effective meeting

The Trainer

Stewart Stone specialises in management training and leadership development within the recruitment sector. He is also an expert in how to recruit recruiters at all levels, and retain and motivate employees. For more information on Stewart, please visit our Meet The Team page.


[ai1ec cat_name=”The Billing Manager” view=”agenda”]


9:30am – 5:00pm


£399 + VAT

NOTE. All delegates get a FREE full access subscription for our online training platform ku.dos.

In order to optimise your learning experience, this course is purposely run with small delegate numbers and is generally capped at 12. Book now to avoid disappointment!

How do I book? Please complete the booking form and email it to

Call us for an in-house quotation.

Let's talk

If you’d like to work together, get a quote for an in-house course or attend any of our courses, why not call us on +44 (0)1529 410586 or email